If you need to
make a complaint

We have a complaints procedure and we can provide further details on request at https://www.ocaris.co.uk/contact/  

If you do have a complaint, and you are not happy with our response, the Financial Ombudsman Service (FOS) may be able to help. The FOS settles disputes between financial services businesses and their clients. Full details are available at www.financial-ombudsman.org.uk.